All systems operational

Refreshed

Availability of the Impact Stack webtool.

Components

Content Management ?

Operational

Email ?

Operational

Auto-complete ?

Operational

Email to Target Datasets ?

Operational

File Cloud ?

Operational

Forms ?

Operational

New CRM ?

Operational

(Landing Pages, Online Action Pages, Donation Pages, Share Pages, Thank You pages) Transactional emails such as "Thank you emails" and emails sent to targets Autocomplete service with datasets (for forms) political datasets, custom datasets nextcloud to access your CSV file exports The functionality of forms on online action forms, donation forms, flexible forms The logCRM webservice including the API

Incident history

Auto-complete unavailable

Resolved | Feb 19, 2024 | 18:00 GMT+01:00

Between 15th - 19th February a technical problem affected the availability of auto-complete datasets for your Impact Stack forms. This issue has now been resolved.

Affected components

  • Auto-complete

Monitoring outbound email delivery

Resolved | Nov 28, 2023 | 00:00 GMT+01:00

The email delivery issue has been fixed and all emails are delivered as usual again.

Affected components

  • Email

Temporary interruption in outbound email delivery

Resolved | Nov 16, 2023 | 14:29 GMT+01:00

Between Saturday November 11th ~00:00 CET and Monday November 13th ~10:00 AM CET no emails were sent out for Impact Stack action pages (confirmation-, thank-you- and email-to-target emails were affected). All emails that needed resending have been resent.

The incident was caused by an upgrade of our mail server on November 7th, which introduced a bug that caused part of the mail server to brake on November 11th because it was overloaded. The bug has been fixed and further steps have been taken to stabilise the mailing system to ensure the same problem doesn't happen again. We have also improved our monitoring systems to make sure that similar problems are detected and resolved within a shorter period of time.

Affected components

  • Email

+Show history

  • Resolution in progress | Nov 13, 2023 | 17:36 GMT+01:00

    Between Saturday 11.11. ~00:00 CET and Monday 13.11. ~10:00 AM CET no emails were sent out for Impact Stack action pages (so confirmation-, thank-you- and email-to-target emails were affected). We are in the process of investigating what caused this disruption.

    No data has been lost. The bulk of these emails has already been resent today and we are currently working on a solution for the remaining ones.

Unexpected inaccessibility of forms

Resolved | Sep 08, 2023 | 10:10 GMT+02:00

On September 8th between 8:50-9:10 BST / 9:50-10:10 CEST, forms could not be submitted on Impact Stack installations.
Styling of the forms was affected, therefore they could not be submitted. Pages could still be loaded.
The issue was due to unexpected side-effects of theme changes, that were planned to be released today without a downtime.

Affected components

  • Forms

+Show history

  • Monitoring | Sep 08, 2023 | 09:50 GMT+02:00

    On September 8th between 8:50-9:10 BST / 9:50-10:10 CEST, forms could not be submitted on Impact Stack installations.
    Styling of the forms was affected, therefore they could not be submitted. Pages could still be loaded.
    The issue was due to unexpected side-effects of theme changes, that were planned to be released today without a downtime.

Unexpected downtime / slower loading speed for our webservers

Resolved | Jun 30, 2023 | 14:49 GMT+02:00

Earlier issues with our webservers have now been fixed and all services are running as they should.

These issues limited the functionality and loading speed of Impact Stack installations on June 30th 2023 from 9:11 - 9:42 CEST.

Affected components

  • Auto-complete
  • Content Management
  • Email
  • Email to Target Datasets
  • Forms
  • New CRM

+Show history

  • Monitoring | Jun 30, 2023 | 09:11 GMT+02:00

    On Friday morning, 30th July between 9:11 - 9:42 CEST, our webservers experienced an unexpected downtime, due to a deliberate DDoS (Distributed Denial of Service) attack on one of our client installations with the goal to overload our servers. This affected all sites and resulted in slower loading speed or unavailability during that time.

    The issue has now been resolved and all services are running as they should.

    We understand that unscheduled downtime is, at the very least, inconvenient, and we're sorry this has happened. Our team is working hard to prevent incidents like this from happening again in the future.

Issues with Java Script and Email to Target

Resolved | Mar 15, 2023 | 12:29 GMT+01:00

Earlier technical issues with Email to Target, Java Script and Auto-complete have now been fixed.
These issues limited the functionality and admin interface of Impact Stack installations on March 15th 2023 from 8am to 11:30am.

Affected components

  • Auto-complete
  • Content Management
  • Email to Target Datasets
  • Forms

+Show history

  • Open | Mar 15, 2023 | 08:00 GMT+01:00

    Earlier technical issues with Email to Target and Java Script have now been fixed.
    Your Impact Stack installation and the admin interface should be fully functional again.

    Auto-complete is still unavailable. Our team is working on resolving this issue as quickly as possible.

Email to Target Service unavailable

Resolved | Dec 07, 2022 | 15:57 GMT+01:00

This issue has been resolved. The service was offline on Dec 7th 2022 from 8am to 3pm.

Postcode mapped datasets on email to target actions are currently not available. Any actions using them will result in a "We are sorry! The service is temporarily unavailable. The administrators have been informed. Please try again in a few minutes …" error message.

This does not affect custom datasets.

Unexpected downtime for our webservers

Resolved | Jun 23, 2021 | 03:19 GMT+02:00

Today, between 3:11pm and 3:19pm (CEST), one of our webservers experienced a short downtime, due to connection issues form our hosting provider.

Here are more details on the incident from our hosting provider:
https://status.hetzner.com/incident/3bec2c62-f23e-4f59-a648-a3e47240a360

+Show history

  • Monitoring | Jun 23, 2021 | 03:11 GMT+02:00

    Today, between 3:11pm and 3:19pm (CEST), one of our webservers experienced a short downtime, due to connection issues form our hosting provider.

    Here are more details on the incident from our hosting provider:
    https://status.hetzner.com/incident/3bec2c62-f23e-4f59-a648-a3e47240a360

Unexpected downtime due to DNS resolving errors

Resolved | May 05, 2021 | 12:39 GMT+02:00

Our service provider fixed the issue with the DNS server.
All websites are available again. We are confirming that everything is back to normal and running correctly.

Affected components

  • Content Management
  • Email
  • Forms

+Show history

  • Open | May 05, 2021 | 12:24 GMT+02:00

    We currently experience downtime and reduced availability.
    The DNS server has issues with resolving our domains. Our service provider is informed and working on it.
    It is unclear how long it will take currently. We will keep you notified on the progress.

Unexpected downtime for one of our proxy servers

Closed | Nov 11, 2020 | 18:08 GMT+01:00

Unexpected downtime for one of our proxy servers resolved

+Show history

  • Resolved | Jun 01, 2020 | 15:14 GMT+02:00

    Monday afternoon, between 15:14 and 15:33pm (CET), one of our proxy servers experienced a downtime.
    After about the 20 minutes, the proxy restarted and is running as expected since then.

    We understand that unscheduled downtime is, at the very least, inconvenient, and we're sorry this has happened.

Unexpected downtime for one of our webservers

Closed | Nov 11, 2020 | 18:07 GMT+01:00

Unexpected downtime for one of our webservers resolved

Affected components

  • Content Management
  • Forms

+Show history

  • Resolved | Dec 30, 2019 | 08:00 GMT+01:00

    Monday night, between 3am and 8am (CET), one of our webservers experienced a downtime, due to our hosting provider restarting the server machine.
    After this, the server restarted normally and all services are running as they should.

    We understand that unscheduled downtime is, at the very least, inconvenient, and we're sorry this has happened. Our quest to find an even more reliable hosting provider is ongoing.

Unexpected downtime for one of our webservers

Resolved | Nov 11, 2020 | 17:03 GMT+01:00

Hosting provider resolved issue.

+Show history

  • Resolution in progress | Nov 11, 2020 | 16:44 GMT+01:00

    Hosting provider is working on it: https://www.hetzner-status.de/#17576 (in German)

  • Open | Nov 11, 2020 | 16:21 GMT+01:00

    Today starting from 4:20pm (CET), one of our webservers experienced a downtime, we are investigating and see that we can get it back asap.

    We understand that unscheduled downtime is, at the very least, inconvenient, and we're sorry this is happening.

Unexpected downtime for one of our webservers

Closed | Nov 27, 2019 | 11:12 GMT+01:00

Server is up again

+Show history

  • Resolved | Nov 25, 2019 | 14:52 GMT+01:00

    The affected webserver has been restarted and is now up and running again.

  • Open | Nov 25, 2019 | 14:46 GMT+01:00

    Today 2:45pm (CET), one of our webservers is experiencing a downtime, as the server froze. This is happening more frequently for the last months and we are in contact with our webhoster, as well as looking for more reliable options.
    We are currently restarting the server and check that everything is back to normal soon.

    We understand that unscheduled downtime is, at the very least, inconvenient, and we're sorry this has happened. Our quest to find an even more reliable hosting provider is ongoing.

Unexpected downtime for one of our webservers

Closed | Nov 25, 2019 | 14:55 GMT+01:00

This particular incident has been resolved, but we are still looking for a more reliable hosting option

+Show history

  • Monitoring | Nov 18, 2019 | 23:00 GMT+01:00

    Monday night, between 11pm and 11:23pm (CET), one of our webservers experienced a downtime, due to our hosting provider restarting the server machine.
    After this, the server restarted normally and all services are running as they should.

    We understand that unscheduled downtime is, at the very least, inconvenient, and we're sorry this has happened. Our quest to find an even more reliable hosting provider is ongoing.

Unexpected downtime for one of our webservers

Closed | Nov 25, 2019 | 14:55 GMT+01:00

This particular incident has been resolved, but we are still looking for a more reliable hosting option.

+Show history

  • Monitoring | Nov 24, 2019 | 12:33 GMT+01:00

    Sundy morning, between 00:46 am and 01:03 am (CET), one of our webservers experienced a downtime, due to our hosting provider restarting the server machine.
    After this, the server restarted normally and all services are running as they should.

    We understand that unscheduled downtime is, at the very least, inconvenient, and we're sorry this has happened. Our quest to find an even more reliable hosting provider is ongoing.

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