All systems operational

Refreshed

Availability of the campaignion webtool.

Components

Content Management ?

Operational

Email ?

Operational

Auto-complete ?

Operational

Email to Target Datasets ?

Operational

File Cloud ?

Operational

Forms ?

Operational

New CRM ?

Operational

(Landing Pages, Online Action Pages, Donation Pages, Share Pages, Thank You pages) Transactional emails such as "Thank you emails" and emails sent to targets Autocomplete service with datasets (for forms) political datasets, custom datasets nextcloud to access your CSV file exports The functionality of forms on online action forms, donation forms, flexible forms The logCRM webservice including the API

Incident history

Unexpected downtime for one of our proxy servers

Closed | Nov 11, 2020 | 18:08 GMT+01:00

Unexpected downtime for one of our proxy servers resolved

+Show history

  • Resolved | Jun 01, 2020 | 15:14 GMT+02:00

    Monday afternoon, between 15:14 and 15:33pm (CET), one of our proxy servers experienced a downtime.
    After about the 20 minutes, the proxy restarted and is running as expected since then.

    We understand that unscheduled downtime is, at the very least, inconvenient, and we're sorry this has happened.

Unexpected downtime for one of our webservers

Closed | Nov 11, 2020 | 18:07 GMT+01:00

Unexpected downtime for one of our webservers resolved

Affected components

  • Content Management
  • Forms

+Show history

  • Resolved | Dec 30, 2019 | 08:00 GMT+01:00

    Monday night, between 3am and 8am (CET), one of our webservers experienced a downtime, due to our hosting provider restarting the server machine.
    After this, the server restarted normally and all services are running as they should.

    We understand that unscheduled downtime is, at the very least, inconvenient, and we're sorry this has happened. Our quest to find an even more reliable hosting provider is ongoing.

Unexpected downtime for one of our webservers

Resolved | Nov 11, 2020 | 17:03 GMT+01:00

Hosting provider resolved issue.

+Show history

  • Resolution in progress | Nov 11, 2020 | 16:44 GMT+01:00

    Hosting provider is working on it: https://www.hetzner-status.de/#17576 (in German)

  • Open | Nov 11, 2020 | 16:21 GMT+01:00

    Today starting from 4:20pm (CET), one of our webservers experienced a downtime, we are investigating and see that we can get it back asap.

    We understand that unscheduled downtime is, at the very least, inconvenient, and we're sorry this is happening.

Unexpected downtime for one of our webservers

Closed | Nov 27, 2019 | 11:12 GMT+01:00

Server is up again

+Show history

  • Resolved | Nov 25, 2019 | 14:52 GMT+01:00

    The affected webserver has been restarted and is now up and running again.

  • Open | Nov 25, 2019 | 14:46 GMT+01:00

    Today 2:45pm (CET), one of our webservers is experiencing a downtime, as the server froze. This is happening more frequently for the last months and we are in contact with our webhoster, as well as looking for more reliable options.
    We are currently restarting the server and check that everything is back to normal soon.

    We understand that unscheduled downtime is, at the very least, inconvenient, and we're sorry this has happened. Our quest to find an even more reliable hosting provider is ongoing.

Unexpected downtime for one of our webservers

Closed | Nov 25, 2019 | 14:55 GMT+01:00

This particular incident has been resolved, but we are still looking for a more reliable hosting option

+Show history

  • Monitoring | Nov 18, 2019 | 23:00 GMT+01:00

    Monday night, between 11pm and 11:23pm (CET), one of our webservers experienced a downtime, due to our hosting provider restarting the server machine.
    After this, the server restarted normally and all services are running as they should.

    We understand that unscheduled downtime is, at the very least, inconvenient, and we're sorry this has happened. Our quest to find an even more reliable hosting provider is ongoing.

Unexpected downtime for one of our webservers

Closed | Nov 25, 2019 | 14:55 GMT+01:00

This particular incident has been resolved, but we are still looking for a more reliable hosting option.

+Show history

  • Monitoring | Nov 24, 2019 | 12:33 GMT+01:00

    Sundy morning, between 00:46 am and 01:03 am (CET), one of our webservers experienced a downtime, due to our hosting provider restarting the server machine.
    After this, the server restarted normally and all services are running as they should.

    We understand that unscheduled downtime is, at the very least, inconvenient, and we're sorry this has happened. Our quest to find an even more reliable hosting provider is ongoing.

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